Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored and protected when you visit afsvgroup.com, contact us through the website, or otherwise interact with AFSV online.

AFSV Group is a commercial designation used by two separately incorporated companies: AFSV Consulting Hub Europe Limited, Ireland, and AFSV Consulting Hub - FZCO, Dubai, United Arab Emirates.

Each company operates in its own name and is responsible for the personal data it processes in connection with its own activities.

The company acting as the data controller will depend on the page, service or enquiry you interact with.

For product-related enquiries and activities relating to AFSV Europe, the controller is generally AFSV Consulting Hub Europe Limited.

For strategy and transformation advisory enquiries relating to AFSV Middle East, the controller is generally AFSV Consulting Hub - FZCO.

This structure is important because the AFSV website represents two separate incorporated entities rather than one consolidated legal group.

When you use the AFSV website, we may collect personal information that you provide directly to us.

This may include your name, work email address, phone number where provided, company or organization name, role or job title, subject or enquiry category, and message and other information you voluntarily provide.

When you visit the website, we may also collect limited technical information automatically, such as your IP address, browser type, device information, operating system, referring page, pages visited, approximate session information, and error or security logs.

Please do not send health information. The public AFSV contact form is not intended for patient information, medical records or other health-related personal data. Please do not include patient data or any health information in website contact forms or general enquiries.

We may use personal data collected through the website to respond to enquiries, route messages to the appropriate AFSV company, communicate with prospective customers or partners, operate and secure the website, understand how visitors use the website, improve website performance and content, prevent fraud or misuse, maintain records of business communications, and comply with applicable legal obligations.

We do not sell personal data to third parties.

Where the GDPR applies, we process personal data only where we have a lawful basis.

Depending on the circumstances, this may include legitimate interests, where processing is necessary to operate a secure and effective corporate website, respond to business enquiries and improve our services; steps prior to entering into or performance of a contract, where you contact us regarding a potential commercial relationship; legal obligations, where processing is necessary to comply with applicable law; and consent, where required for non-essential cookies, optional communications or other consent-based processing.

Where processing is based on consent, you may withdraw that consent at any time.

When you submit an enquiry through the website, we may process the information you provide in order to review and respond to your request.

Your enquiry may be handled by AFSV Consulting Hub Europe Limited or AFSV Consulting Hub - FZCO, depending on the subject of your request and the company to which it relates.

Where appropriate, your enquiry may be internally redirected to the relevant incorporated company so that the appropriate team can respond.

Do not include sensitive personal information unless specifically requested through an appropriate and secure channel.

We may use trusted service providers to support website hosting, email delivery, analytics, security, monitoring and other necessary website operations.

These providers may process personal data on our behalf and are required to handle that data in accordance with applicable contractual, confidentiality and data-protection requirements.

We may also disclose information where required by law, court order or competent governmental authority, or where necessary to protect our legal rights, users or systems.

Some service providers used to operate the website may process information outside the European Economic Area.

Where GDPR rules apply and personal data is transferred to a jurisdiction without an applicable adequacy decision, appropriate safeguards may be used, including approved Standard Contractual Clauses and supplementary technical, organizational or contractual protections where required.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include encrypted communications, access controls, security monitoring, secure infrastructure, administrative controls and incident-response procedures.

No internet-based service can be guaranteed to be completely secure, and users should avoid submitting confidential or sensitive information through inappropriate public channels.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, protecting legal interests and complying with applicable legal requirements.

Retention periods may vary depending on the nature of the information and the relevant incorporated company.

Where applicable under GDPR or other data-protection laws, you may have rights to access personal data held about you, request correction of inaccurate information, request deletion, restrict certain processing, receive eligible information in a portable format, object to processing based on legitimate interests, and withdraw consent where processing relies on consent.

Requests may be sent to privacy@afsvgroup.com.

GDPR requests will normally be handled within one month, subject to applicable extensions for complex requests.

The AFSV website may use cookies and similar technologies necessary for website operation and, where enabled, analytics and preference functionality.

Essential cookies may be used where necessary for security and basic website functionality.

Analytics cookies may be used to understand website traffic and how visitors interact with pages.

Preference cookies may be used to remember settings such as language preferences.

Where consent is legally required for non-essential cookies, those technologies should not be activated until appropriate consent has been provided.

The AFSV website may contain links to external websites, including product websites or other third-party services.

We are not responsible for the privacy practices of third-party websites. Visitors should review the privacy policy applicable to any external website they access.

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.

When changes are made, the date at the top of this page will be revised.

Where required by law, additional notice may also be provided.